Refund and Returns Policy

At dott, we are committed to delivering the highest quality. Due to the fresh nature of our food and beverage products, returns are governed by the following terms:

Fresh Food & Beverages:

Fresh items cannot be returned or exchanged once delivered due to health and safety regulations, except in the following cases:

Receipt of an incorrect or non-matching order.
Visible damage or defects in product packaging upon delivery.

Coffee Beans & Merchandise:

Unopened merchandise and sealed coffee bean bags can be returned or exchanged within [14 days] of receipt, provided they are in their original, unused condition.

Refund Process:

Approved refunds will be processed back to the original payment method used during checkout (Credit/Debit Card).
Bank refunds typically take [5 to 14 business days] to reflect, depending on the issuing bank’s policy.